Our jewelry
Is your jewelry waterproof?
All our jewels are made from high-quality stainless steel, which is known for its high water resistance. The golden ones are plated with 18k gold using a PVD plating process, which ensure which ensures a longer lasting golden color on the steel.If you want to learn more about the composition and manufacturing processes of our jewelry, we invite you to visit the page "Our brand" of the website.
Where is your jewelry made?
Monthly subscription box
Is it possible to buy a single box?
The boxes work on a monthly subscription basis. It is therefore not possible to buy them individually.
When are the monthly boxes sent?
I ordered my first box more than 2 weeks ago and my order is still indicated as "unfulfilled"... Is this normal?
Are the payments made automatically or do I have to order the next month's box every time?
Can I cancel my subscription at any time?
Your Orders
How can I track my order?
Thanks to the tracking number that we communicate to you by email the day of its sending.
You can also track it with your order number or report a problem via our chat, simply by indicating the corresponding order number.
I still haven't received my order...
Shipping
Shipping times
Our standard shipping times are 7-14 days to US/CANADA, EUROPE. if you live outside these areas, please consider waiting a few more days.
Regarding the monthly subscription boxes, they are always sent at the end of the month (regardless of when you ordered them).
Can I change my shipping address if my order has not yet been shipped?
Shipping Price
Promo Code
When and how will I receive my personalized promo code?
Your promo code is delivered to you by email, shortly after you place your first order as an ambassador.
Can I change my shipping address if my order has not yet been shipped?
What is my promo code for?
Is my promo code valid on the whole site?
Where can I share my coupon code?
Contact
I contacted you by e-mail, but I did not get an answer...
Our support team does its best to reply quickly but we can't guarantee a reply within the same day.
If you do not receive a response within 3 days, feel free to send us a DM on Instagram