Is it possible to buy a single box?
The boxes work on a monthly subscription basis. It is therefore not possible to buy them individually.
When are the monthly boxes sent?
Honey boxes are always sent at the end of the month. So if you ordered yours in early April (for example), expect to receive it in late April or early May (depending on where you live).
I ordered my first box more than 2 weeks ago and my order is still indicated as "unfulfilled"... Is this normal?
As mentioned above, the monthly boxes are always sent at the end of the month (regardless of when you ordered them). It is only when they are sent that their tracking number is created and your order will be indicated as "fulfilled". If you ordered your box at the beginning of the month, it is normal that it is not yet the case.
Are the payments made automatically or do I have to order the next month's box every time?
In order to put your mind at rest and to avoid having to pay for each new box of the month, the payments are collected automatically as long as you wish to remain a subscriber. As for the date of collection, it always corresponds to the day of the month in which you made your first payment (for example, if you make your first payment on May 5, you will then be collected on June 5, then on July 5, etc.).
Can I cancel my subscription at any time?
Of course! You can cancel your subscription right from your dashboard under "manage subscriptions" and cancel your active subscription.
You can alsocontact us by mail (contact@slidejewels.com) and we'll be happy to assist you on this matter.
